Privacy policy

At ModaPrism ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (processed securely by our payment providers)
  • Order history
  • IP address
  • Browser and device information
  • Cookies and website usage data

Providing this information helps us process orders and improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide customer support.
  • Send order confirmations and shipping updates.
  • Respond to your inquiries.
  • Improve our website, products, and services.
  • Prevent fraud and unauthorized transactions.
  • Personalize your shopping experience.
  • Send promotional emails and marketing communications when you have chosen to receive them.

3. Cookies & Tracking Technologies

ModaPrism uses cookies and similar technologies to:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Improve website performance.
  • Analyze website traffic.
  • Provide a better shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers when necessary to operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Fraud prevention services
  • Marketing and email platforms
  • Website hosting and analytics providers

These providers are only permitted to use your information to perform services on our behalf.

We may also disclose information when required by law or to protect our legal rights.

5. Payment Security

All online payments are processed through secure third-party payment providers.

ModaPrism does not store your complete payment card information on our servers.

Transactions are protected using industry-standard encryption and secure payment technology.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While we strive to safeguard your information, no method of electronic transmission or internet storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet legal and accounting obligations.
  • Resolve disputes.
  • Enforce our agreements.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal information.
  • Restrict or object to certain processing activities.
  • Request a copy of your personal data.

To exercise these rights, please contact our customer support team.

9. Marketing Communications

If you subscribe to our newsletter, we may occasionally send updates about new arrivals, promotions, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

10. Children's Privacy

ModaPrism is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

11. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those third-party websites.

We encourage you to review their privacy policies before providing any personal information.

12. International Data Transfers

Depending on your location and the services used to process your order, your information may be transferred to and processed in countries outside your own.

We take appropriate safeguards to protect your information during these transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective immediately upon being published on this page. Continued use of our website after updates constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our customer support team.

Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (HKT)
Saturday: 10:00 AM – 2:00 PM (HKT)
Sunday: Closed

Thank you for trusting ModaPrism with your shopping experience.