Refund policy

At ModaPrism, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused.

  • In its original condition.

  • With all original tags attached.

  • Returned in its original packaging.

  • Accompanied by proof of purchase or your order confirmation.

Returns sent without first contacting our customer support team may not be accepted.

2. How to Start a Return

To request a return, please contact our customer support team with:

  • Your order number.

  • The item(s) you wish to return.

  • The reason for the return.

Once your request has been reviewed and approved, we will provide return instructions.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing

Please contact us within 72 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the damage or incorrect item.

Once verified, we will arrange a replacement or refund where appropriate.

4. Return Shipping

Unless the item is defective, damaged, or shipped incorrectly, customers are responsible for return shipping costs.

For approved defective or incorrect items, ModaPrism may provide a prepaid return shipping label where applicable.

5. Exchanges

We accept exchanges for eligible items within the 30-day return period.

Items must meet the same eligibility requirements as returns.

The quickest way to receive a different size or product is to return your original item and place a new order once the return has been approved.

6. Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, washed, or altered.

  • Items without original tags.

  • Personalized or custom-made products.

  • Gift cards.

  • Final sale or clearance items (unless defective).

  • Intimate apparel, swimwear, underwear, and other hygiene-sensitive products unless they are unopened, unused, and in their original sealed condition.

If you are unsure whether your item qualifies, please contact us before returning it.

7. Refunds

After receiving your returned item, we will inspect it to ensure it meets our return requirements.

If approved:

  • Refunds will be issued to your original payment method.

  • Refunds are generally processed within 7–10 business days after approval.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If your return does not meet our return requirements, we may decline the refund and return the item to you.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.

9. European Union Customers

If your order is delivered within the European Union, you may have the right to cancel or return your order within 14 days under applicable consumer protection laws.

Returned items must still be:

  • Unused.

  • In their original packaging.

  • With all original tags attached.

  • Accompanied by proof of purchase.

10. Business Information

Brand: ModaPrism

Business Name: Yiwu Yiyu E-commerce Firm

Business Type: Sole Proprietorship

Unified Social Credit Code: 92330782MA2HRJG31X

Business Address:

Room 202, Unit 2, Building 1, Xiaxitao, Futian Street,
Yiwu City, Jinhua City,
Zhejiang Province,
China

11. Policy Updates

ModaPrism reserves the right to modify this Return & Refund Policy at any time.

Any updates become effective immediately upon publication on our website.

Continued use of our website constitutes acceptance of the updated policy.

Thank you for shopping with ModaPrism.