Shipping policy

At ModaPrism, we're committed to delivering your order quickly and safely. This Shipping Policy explains how we process, ship, and deliver your purchases.

Shipping Method: Standard Shipping
Shipping Cost: Free Shipping
Handling Time: 2–3 Business Days
Shipping Time: 5–9 Business Days
Total Delivery Time: 7–12 Business Days
Available Destinations: United States & Australia

1. Shipping Destinations

We currently ship to customers in the United States and Australia.

Please note that we are unable to deliver to certain P.O. Boxes or military addresses where carrier delivery is unavailable.

As ModaPrism continues to grow, additional shipping destinations may be added in the future.

2. Shipping Costs

We offer Free Standard Shipping on all eligible orders within the United States and Australia.

Any applicable taxes or duties required by local regulations will be calculated during checkout where applicable.

3. Order Processing & Delivery

Orders are processed within 2–3 business days.

Once your order has been dispatched, delivery typically takes 5–9 business days, depending on your location.

Estimated Total Delivery Time: 7–12 Business Days.

Business days are Monday through Friday, excluding public holidays.

During promotional periods, holidays, or peak shopping seasons, processing and delivery times may be slightly longer.

4. Shipping Partners

To ensure reliable delivery, we work with trusted shipping carriers selected based on your location and the fastest available service.

Every order includes tracking information once it has been shipped.

5. Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to become available after shipment.

6. Delivery Issues

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team so we can investigate the shipment.

If your tracking shows your package as delivered but you have not received it, we recommend:

• Confirming your shipping address.
• Checking with family members, neighbors, or building management.
• Contacting your local delivery carrier.
• Reaching out to our customer support team for assistance.

If your order arrives damaged, please contact us within 7 days of delivery and include photographs of both the packaging and the item so we can assist you with a replacement or refund.

7. Missing or Incorrect Items

If your order is missing an item or you received the wrong product, please contact us within 7 days of receiving your package.

Include your order number and a brief description of the issue so we can resolve it as quickly as possible.

8. Returns & Refunds

We accept returns on eligible items within 30 days of delivery.

Returned items must be:

• Unworn
• Unwashed
• In their original condition
• With all original tags attached

For complete information, please refer to our Return & Refund Policy.

9. Address Accuracy

Please ensure your shipping address is entered correctly before completing your order.

ModaPrism is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

10. Contact Us

If you have any questions regarding shipping or your order, our customer support team is happy to help.

Brand Name: ModaPrism

Address:
Room 202, Unit 2, Building 1
Xiaxitao, Futian Street
Yiwu, Jinhua, Zhejiang Province
China

Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (HKT)
Saturday: 10:00 AM – 2:00 PM (HKT)
Sunday: Closed

11. Policy Updates

ModaPrism reserves the right to update this Shipping Policy at any time. Any changes will become effective immediately upon being published on this page.

Thank you for shopping with ModaPrism. We appreciate your trust and look forward to delivering your order.